Effective date: September 4, 2026
Metal Grain LLC (“MetalGrain,” “we,” “us”) makes woodgrain-finish metal railing systems. This policy explains what information we collect on metalgrain.com, how we use it, and the choices you have. Questions? Email [email protected] or call 866-209-8346. Our address is 3160 South 1900 West, Ogden, UT 84401.
What we collect
- Information you give us. When you request a quote or send us a message, we collect your name, phone number, email address, company or website, and the details of your project.
- Information collected automatically. Like most websites, we use analytics tools that record pages visited, the browser and device used, and the site that referred you. This data does not identify you by name.
How we use it
- To answer your inquiry and prepare your quote
- To schedule and confirm calls or follow-ups you request
- To send occasional product updates if you opt in
- To understand how the site is used so we can improve it
We do not sell your personal information.
Text messaging (SMS)
You opt in to text messages by providing your mobile number and checking the marketing consent box in the chat widget on metalgrain.com. Marketing consent is separate — it is never bundled with any other agreement or required to contact us. With your consent, Metal Grain LLC may send you promotional text messages such as offers, product updates, and service announcements.
- Message frequency varies. Message and data rates may apply.
- Opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at [email protected] or 866-209-8346.
- Consent to receive text messages is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of sharing described in this policy exclude text messaging originator opt-in data and consent; that information will not be shared with any third party.
Who we share information with
We share information only with the service providers that run our business — our website host, our customer relationship management platform, and our email and analytics tools. They may use it only to provide their service to us. We do not share or sell your information to anyone for their own marketing. Text messaging opt-in data is never shared, as stated above.
We may also disclose information when the law requires it or to protect our legal rights.
How long we keep it
We keep inquiry and quote records as long as we need them to serve you and to meet our legal and accounting obligations. You can ask us to delete your information at any time by emailing [email protected].
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our products and website are for professionals and adult homeowners. We do not knowingly collect information from anyone under 13.
Changes to this policy
If we change this policy, we will post the new version here with a new effective date.
Contact us
Metal Grain LLC 3160 South 1900 West, Ogden, UT 84401 [email protected] · 866-209-8346